FAQ

Q. What payment method can I choose?

The following methods can be selected.

  • AMEX, MasterCard, VISA
  • Amazon pay, Apple pay, Google pay, Shop pay
  • Paypal

Q. Is there a shipping fee?

Free shipping

    Q. When will it arrive?

    Australia/ Hong Kong / Singapore >

    It will arrive within 7-15 days of your order.

    Q. Is it possible to return or refund?

    We do not accept returns or refunds due to customer's convenience.
    If it is clearly our fault (damage or loss of the item upon arrival), we will refund it.
    We apologize for the inconvenience, but please contact us using the contact information below.

     

    MAIL: info@jouzou.com